claims + Employee advocacy
Do you have control over your claims?TrueNorth’s claims advocacy team has the experience and resources to navigate the claims process. Our team of advocates collaborate with the client and provide proactive communication. As an extension of the client, the advocates are equipped to offer executive support, risk & HR team support, and individual personal support.
When one of their employees encountered unforeseen medical expenses, Communications Engineering Company (CEC) looked to TrueNorth for clarity, resolution and action. Armed with insight from TrueNorth’s Clinical Management Specialist (an in-house Registered Nurse) our Workforce Solutions claims specialist went to work, advocating on the employee’s behalf in pursuit of the best possible outcome.
Leveraging industry acumen and perseverance, TrueNorth’s claims team was able to successfully work with the medical provider to save CEC’s employee over $40,000 in medical expenses.
“At CEC, our colleagues are family and in order to successfully navigate this claim, we knew we needed a skilled partner with the right resources. TrueNorth’s team rolled up their sleeves, working diligently with the medical team and provider to find a holistic solution – relaying detailed progress to our HR team every step of the way. Ultimately, they were ble to advocate for our colleague in the way we wished we could – and we are so grateful for their efforts.”